Contact
Start a conversation.
Enquiries about a workflow, a pilot, a technical review or a security report all reach the same place.
Enquiries
Workflow and pilot discussions, technical and security review, partnerships, press, and questions about how your correspondence is handled.
Only addresses at ivaios.com are official channels for IVAI OS.
Security reports
Security issues affecting this website can be reported to the same address. Please see the reporting guidance for what to include and what is in scope.
§ 01
What to include.
A short, specific first message produces a far more useful reply than a general one. For a workflow conversation, these are the things worth covering.
- The workflow. What happens today, in which application, and how often.
- The owner. Who is accountable for the process and its exceptions.
- Correctness. How you would judge, independently, that a case had been handled correctly.
- Access. Whether a test environment or representative data could be made available, and under what authorisation.
- Scale. Roughly — volume, handling time and exception rate.
Please do not send
- Credentials or access tokens. We will not ask for them by email.
- Real customer or personal data in a first message — describe the shape of the data instead.
- Anything under a confidentiality obligation you have not confirmed you can share.
Ordinary email should be treated as readable in transit. For anything sensitive, send a short message first and we will agree a suitable channel. How correspondence is handled is set out in the privacy notice.